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Outsourcing after Pandemic

Coronavirus is keeping people on their toes, confronting companies with new operational challenges. Coronavirus is currently the largest threat to the global economy since the financial crisis of 2007 and 2008. Having emergency and crisis management in place and pre-planning…

Future of contact centers

Today’s customer expectations are higher than ever. They want personalized and timely customer support, across all digital channels. Whether speaking with an associate directly or utilizing automated self-service, they expect all channels to be connected. That is why the contact…

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